Application Areas

All important business processes can be covered

There are many application areas where you want to achieve Process Excellence​​. In our examples we are giving  some of the most common areas where cost savings and efficiency improvements can be achieved and process automations candidates can be discovered.

Many of them have a direct impact on your business results, quality, customer and employee satisfaction and not to forget your Working Capital.

For all use cases we execute the following steps to come to Process Excellence

Order to Cash

Inefficient Order to cash (OTC) process can lead to revenue and customer loss, or even reputation damage.

What
  • Reveal and eliminate poor on-time delivery, late payments, a high number of order changes or delays in order fulfillment 

  • Visualize how your everyday process execution differs from what you expected. 

  • Standardize the process to avoid time-consuming deviations

  • Identify stages ready for RPA, improving quality rates.

  • Discover ways to better use resources and save costs.

Benefits
  • Improved On-Time in Full Delivery

  • Sales Order Changes Reduction

  • Faster Payment Collection

  • Cut down on inefficient process variations that slow you down.

 

  • Improved compliance and lower risk of operational issues.

 

  • Rework Eliminated

  • Cycle time reduction

  • Cost reduction and Working Capital Improved

 

Purchase to Pay

Achieve a single, transparent view of your global operations, identify best practices and enable them across all departments, branches, and countries.

What
  • Reverse losses coming from complexity, inefficiencies, payment errors, and fraud.

 

  • Reduce costs of Transactional Purchasing Process and Accounts Payable Process.

 

  • Reduce/eliminate maverick spending.

 

  • Reduce supplier late payments penalties.

 

  • Align category spend with the optimal channel.

 

  • Eliminate supplier non-compliance to contract.

 

  • Improve supplier relations.

 

  • Simplify and optimize current processes before implementing automation.

Result
  • Optimized Purchase process and less manual interventions

 

  • Reduced Order Cycle Time

 

  • Optimized invoice approval

 

  • Captured Unused Discount Potential

 

  • Optimized On-time Payment

  • Reduced Cost per Invoice

 

  • Eliminated Maverick Buying and ensured compliance

  • Standardized process and Implemented controls across the enterprise

 

  • Managed Supplier Risk, Minimised Errors​​

 

Logistics

Customers demand accurate and timely deliveries while you strive for lower inventory levels, cost efficiency and reduction of Working Capital. 

What
  • Reveal and eliminate delays in order fulfillment, poor on-time and One Time in Full delivery and returns due to mistakes

  • Visualize how your everyday process execution differs from what you expected. 

  • Standardize the process to avoid time-consuming deviations

  • Develop new supply models to address gaps in existing delivery capabilities or to move from Make-to-Stock to Make-to-Order supply model

  • Reveal and resolve compliance issues

  • Identify stages ready for RPA, improving quality rates.

  • Discover ways to better use resources and save costs.

Benefits
  • Optimized transportation and loading rate

  • Optimized goods rotation in your Supply Chain

  • Improved On-time and One Time In Full deliveries 

  • Improved Warehousing operations

  • Faster implementation of changed SC model

  • Less rework and mistakes

  • Improved customer and employee satisfaction

 

  • Less returns and credit notes

  • Wider geographical reach

  • Optimized warehouse and distribution center location.

 

Service Management (ITSM)

Processes are at the core of IT Service Management (ITSM) and not using process mining to improve ITSM operations is like skydiving with an undersized parachute - you fall a lot quicker than you'd like to.

What
  • Process mining tools create advanced presentations and analyses, such as flowcharts, KPI and root cause analyses, and machine learning assisted predictions, based on data you already own.

 

  • Process mining increases service delivery performance and drives cost reduction.

  • You'll be able to reduce or even eliminate inefficient variants to as-designed processes.

 

  • Through better transparency, you'll detect suboptimal behavior if not costly mistakes

Benefits
  • Increase visibility and transparency of your service management processes

  • Identify exceptional and unwanted process steps

  • See if escalation rules are effective

  • Calculate incident management KPIs, such as SLA breach rate, Average Time to Resolution, and first call resolution rate

  • Improve compliance with best-practice service management processes

  • Categorize products and services by incident frequency and support workload

  • Predict outcomes of currently open cases

  • Support Robotic Process Automation by identifying key areas of application

 

CRM Sales Force Automation

An efficient Sales Process increases productivity and generates more deals

What
  • Reveal and eliminate poor use of your CRM/SFA system, bad communication and unnessesary activities in the sales process

  • Visualize how your everyday process execution differs from what you expected. 

  • Standardize the process to avoid time-consuming deviations

  • Identify stages ready for RPA, improving quality rates.

  • Discover ways to better use resources and save costs.

Benefits
  • Improved Sales Process and reliable sales funnels

  • Improved internal/external communication

  • Rework Eliminated

  • Cycle time reduction

  • Cost reduction

 

Ackinas bv - Prins Boudewijnlaan 30 - 2550 Kontich, Belgium - +32 3 289 29 00 - info at ackinas.com