Process Management oversees the systematic continuous improvement of processes in order to create added value and benefits for the customer (internal/external) and other stakeholders.

Process Management increases profitability while at the same time improving quality, and therefore also customer satisfaction.

The Ackinas Process Management approach is situated in the fourth wave of Business Improvement Methodologies. After the Total Quality Management wave of the 1980’s, the Business Process Reengineering wave of the early 1990’s, and the Business Process Management approach of the late 1990’s and 2000, now the current wave of Intelligent Business Management is characterised by:

Definition of improvement objectives in line with the overall strategy; Definition of measures in line with the overall strategy; Company wide process improvement exercises (all processes must pass the test); Management decisions based upon feed-forward mechanisms that use the objectives and actual measures from the processes; Use of Active Scorecards down to the individual level, linked to personal objectives; A base template to standardize processes and ensure consistency of all drawn processes; Re-use process information for different departments and/or objectives i.e. customer satisfaction, quality improvement (ISO, SixSigma etc), Risk Management, Internal Control, Education and learning .

To help you to increase your companies’ effectiveness, quality, efficiency and intangible assets value through the implementation of continuous business process improvements, Ackinas aims:

• To define the critical processes based upon the company strategy;
• To define a process model template to facilitate standardisation;
• To model and describe processes:

- As Is
- To Be
- Simulation
- Cost analysis
- Benchmarks

• To transfer best practices on how to improve and/or maintain processes;
• To document processes with documents, forms and informative links to internet and in house applications;
• To perform a quality audit and check consistency of processes;
• To focus and prioritize on corrective actions and instil a culture of collaboration;
• To link process models with Balanced Scorecard(s) and/or Activity Based Costing (ABC) models.

is the tool we apply for Business Process Management. QPR Processguide is fully integrated with QPR CostControl and QPR ScoreCard.